Job Description

Role Title: Ambulance Dispatcher - Emergency Communications Specialist

Role Type: Contractor

Location: Remote

micro1 is selecting Ambulance Dispatcher - Emergency Communications Specialists to contribute expertise to a customer's project focused on emergency response communications. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required, your domain knowledge is what matters. As a dispatcher/coordinator, you will utilize protocol-driven decision making to receive, assess, and route emergency requests in real-time, ensuring effective and timely resource allocation. This opportunity values clear and empathetic communication, both written and verbal, as you engage across diverse channels (radio, phone, chat) and handle urgent situations under pressure.

Scope of Work

• Receive and triage emergency requests via radio, phone, and chat, applying standardized protocols and checklists for accuracy and efficiency.
• Prioritize concurrent requests, determining the urgency and nature of each situation to allocate resources appropriately in real time.
• Document all inbound communications and dispatch decisions with clarity, ensuring thorough and accurate records.
• Route information and dispatch instructions to relevant responders, consistently following established operational procedures.
• Engage in multi-channel communication, managing multiple inbound and outbound streams simultaneously without compromising attention to detail.
• Contribute domain expertise to help define data quality standards and protocol effectiveness for AI training purposes.
• Participate in knowledge-sharing sessions to further enhance the realism and accuracy of AI communications simulations.

Preferred Qualifications

• Expertise in ambulance or emergency dispatch operations, including familiarity with incident triage and prioritization.
• Demonstrated ability to multitask effectively and remain composed in high-pressure, time-sensitive scenarios.
• Exceptional written and verbal communication skills, with a strong emphasis on clarity and professionalism.
• Experience handling multiple communication channels (radio, phone, chat) simultaneously.
• Proficiency in applying standardized decision-making protocols and checklists.
• Strong attention to detail and commitment to accurate documentation of all interactions.
• Experience as a dispatcher/coordinator is highly valued; formal certification is not required for this engagement.

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