Job Description

The salary range for this position is $18.18 - $20.00 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Reading Room Assistant reflects the mission, vision, and values of Northwestern Memorial HealthCare, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Reading Room Assistant works under general supervision of a Department Administrator or Manager and is primarily responsible for maintaining outside reads for the organization by processing paperwork and images to support the physician activities.

Responsibilities:

• Order, track, locate, and file radiology films, jackets and requisitions.
• Pick up and deliver X-rays as needed.
• Ensure all X-rays are prepared for the radiologist to read.
• Ensure all X-rays have been read before filing. Record results.
• Manage and resolve Quality Assurance issues.
• Communicate with other members of the health care team any problems related to maintaining efficiency of the file room operation.
• Reception Desk, Appointment Making.
• Greet patients in a friendly and professional manner to ensure optimal delivery of customer service to patients, members and co-workers on the phone and in person using skills and abilities required for the age of the person being served.
• Check patients in for exams in an accurate and timely manner.
• Complete CPR forms correctly and/or any additional forms needed.
• Maintain file containing requisitions in an accurate manner.
• Handle challenging situations so that patient and organization needs are met.
• Minimize emotional situations and accommodates member when organization has let member down.
• Ensure member receives proper written instructions and preparation information for exam.
• Retrieve necessary jackets and charts for appointments.
• Pick up and deliver inter-departmental mail.
• Maintain computer appointment schedule and files containing requisitions.

Qualifications

Required:

• Education : High school diploma or GED
• Licensure: n/a
• Certification: n/a
• Experience: Minimum six (6) months of experience in a clerical position dealing with public
• Behavioral Attributes:
  • Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
  • Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
  • Ability to effectively handle challenging situations.
  • Ability to balance multiple priorities.
  • Excellent verbal and written communication skills, especially in public speaking.
  • Ability to use personal computers and select software applications.
  • Ability to analyze data for decision making purposes.
  • Strong computer skills, including Microsoft Office, Outlook and database entry.
  • Ability to maintain a high degree of confidentiality.
  • Ability to adapt to changes in work environment, delays or unexpected events.
  • Demonstrates attention to detail and monitors own work for accuracy.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Job Tags

Hourly pay, Full time, Part time, Work experience placement, Work at office, Local area, Relocation package, Flexible hours, Night shift

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